By Karen McBride
Arriving home on a Friday night, “I knew something was wrong when I walked in the house and it was 85 degrees,” Kay said. It was already after 5pm but she knew to call Air O Force 1. “I thought I could leave a message, and someone would call me back.”
Surprisingly, the owner’s daughter, Brittany, answered and told her they would have a technician onsite as soon as possible. Within the hour, two technicians showed up and diagnosed the issue.
It was going to take time for the unit to defrost and Kay thought it would be the next morning before it would be fixed. But then a third technician arrived.
“He had a moving warehouse of parts!” Kay said. “The communication within the company was awesome.”
He had the exact blower motor they needed to repair the issue. The knowledgeable technician also took the time to explain to Kay and Mark the proper maintenance of their unit. Pet owners should replace their air filters more often due to pet dander getting in and clogging up the system. He further explained that when the external water drip stops dripping, that is a sign of a problem with the unit. Adding bleach to the pipe can keep it flowing.
The following day a technician arrived to check their attic for leaks to make sure the unit was functioning at its best. “The special attention made us feel like family.”
To schedule an appointment with the family owned, Christian business, call 813.972.9449. Air O Force 1 is licensed and insured. For more information, go to https://airoforce1.com/.